Live · Early access
Rosedale · 02:47 AM

When tenants
call at 2 a.m.,
we answer.

AmenitySOS is an AI maintenance coordinator that picks up every call, triages the severity, and drops a dispatch-ready ticket on your team's desk right when it matters most.

See how it works
<1s response
24/7 answering
94% triage confidence
Dispatch queue · Live
4 pending
tkt_001
Sandra L.
Active pipe burst · kitchen
Sev 5
tkt_002
James O.
No heat — 54°F, newborn
Sev 5
tkt_006
Michael
Bathroom sink leak
Sev 4
tkt_010
Johnny
Porch light not working
Sev 2
Aria picks up
on ring one
SL
Sandra Lee
UNIT 4B · ROSEDALE
00:42
Sandra
There's water everywhere under the kitchen sink — it just burst.
Aria
I'm sending help now. Can you shut the valve below the sink?
Plumbing · Burst pipe
CONF 94%
Auto-classified,
staff approves
A night in dispatch
02:47 AM. Sandra calls from Unit 4B. Here's what happens in the next four minutes.

From a panicked call
to a plumber at the door.

Most platforms stop at "ticket created." AmenitySOS keeps going — triaging, re-scoring with media, and staging a dispatch your staff can approve with one tap.

02:47Call picked up
02:47+4 seconds
02:49+2 minutes
02:51+4 minutes
02:58Dispatched
Ring 01
Aria picks up before the third ring.
No IVR, no hold music, no voicemail. Aria greets by property and listens. Sub-second latency means the tenant actually feels heard.
Rosedale · English · 24/7 line
Intake
Structured questions. No script feel.
"Is the water still running?" "Can you reach the shutoff?" Aria asks the diagnostic questions a senior dispatcher would ask — and records the answers as structured fields.
Active water · Kitchen · Floor 4
Triage
Severity 5. Auto-escalated.
Keywords like flood, fire, gas, and sparks trip a conservative bias — the AI errs toward higher severity so life-safety issues never sit in a queue.
Severity 5 · Life-safety · Auto-escalate
Media
A photo changes the picture.
Aria texts an upload link before hanging up. Sandra sends a photo of the cabinet. The model re-scores with full context, tightens its confidence, and pre-fills the ticket.
Photo attached · Confidence 94% → 97%
Dispatch
Jessie is on the way.
Your overnight staff sees the AI assessment, confidence score, and reasoning. One tap to approve. The nearest available plumber gets an SMS assignment in minutes.
Jessie Reyes · ETA 45 min · Approved by Noel
The severity engine

Five levels.
Zero guesswork.

Every call maps to a 1–5 severity. The model is deliberately conservative — when unsure, it rounds up. Life-safety issues never sit in the wrong queue.

5
Life-safety
Auto-escalated
Flood, fire, gas leak, no heat in winter, electrical sparks, sewage backup.
DISPATCH · IMMEDIATE
4
Urgent
Same-day
HVAC fully out in extreme weather, multiple dead outlets, worsening leak.
DISPATCH · <8H
3
Moderate
Next business day
No hot water, partial heat loss, toilet not flushing, sticking door lock.
DISPATCH · 24–48H
2
Minor
Scheduled
Dripping faucet, one outlet out, slow drain, loose fixture.
QUEUED · WEEK
1
Cosmetic
Routine
Scuff marks, paint chips, squeaky hinge, minor aesthetic fixes.
ROUTINE · BATCHED
Built for property teams

The AI does the triage.
Your team makes the call.

01 / VOICE INTAKE
Aria sounds like your best dispatcher
on their best day.
Natural conversation, no IVR menus. Sub-second latency so the line never feels dead. Aria greets by property, asks the right diagnostic questions, and keeps the tenant calm through the hard stuff.
ARIA · TURN 03<1s RESPONSE LATENCYEN-US
02 / SAFETY BIAS
Err on the side of caution.
When uncertain, the model rounds up. Emergency keywords auto-escalate instantly.
Keyword: "flooding"→ SEV 5
Keyword: "sparking"→ SEV 5
Ambiguous smell→ SEV 4
03 / MULTIMODAL
Pictures change priorities.
Tenants can text photos while on the call. The AI analyzes the image to re-score severity.
1
Voice: "A little water under sink" (Sev 2)
2
Photo: Burst pipe, flooding (Sev 5)
04 / HUMAN-IN-THE-LOOP
You always have the final say.
We stage the dispatch. Your on-call staff taps "Approve" to send the vendor.
SD
Sarah D. approved Jose Reyes for tkt_001.
05 / SELF-LEARNING
Gets smarter every week.
When you override a classification, the model learns your specific property quirks.
HVAC quirksLocal vendorsCustom routing
"
We used to have our maintenance techs wake up to listen to meaningless voicemails about lightbulbs at 3AM. Now, they only wake up when it matters, and the ticket is already written for them.
MP
Michael P. · Director of Operations, 4,000 units

Stop missing
the 3 a.m. call.

AmenitySOS is currently in invite-only Early Access for operators with 500+ units.

Join our waitlist